Refund policy

Standard items: Request a return within 30 calendar days after delivery by emailing joel@bngfabworks.com with your order number. Items must be unused, uninstalled and unmodified, with included components and protective packaging. We will provide the return address and instructions; do not send a return without contacting us.

Return cost: For change-of-mind returns, the buyer pays return shipping. No restocking fee applies. Once we receive and inspect an eligible return, we will refund the product purchase price and applicable tax to the original payment method within 10 business days. Bank processing can take additional time. Separately purchased expedited shipping is not refunded for change-of-mind returns.

Personalized items: Items made with a buyer-specific design or configuration outside the standard listed options are excluded from change-of-mind returns. Selecting a normal listed emblem or standard configuration alone does not make an item personalized.

Damaged, incorrect or defective orders: Contact us promptly with your order number and photos. We will review the problem and arrange an appropriate correction, replacement or refund. BNG Fabworks covers return shipping when a return is required because we sent an incorrect, damaged or defective item. Personalized-item exclusions do not remove these remedies or applicable customer rights.

Exchanges: We accept exchanges for standard, unused, uninstalled and unmodified products within 30 calendar days after delivery. Email joel@bngfabworks.com with your order number to request an exchange and receive instructions before sending the item. The standard-item eligibility requirements and personalized-item exclusions above also apply to exchanges.